Shipping policy

Standard Policies Within Continental U.S.

• Please allow up to 3 to 5 business days to fulfill and pack all orders placed online.
• Fulfillment of orders is subject to availability. If an item you’ve ordered is not currently in stock, the out of stock item will be refunded in your original form of payment.
• APO/FPO shipments are subject to carrier size restrictions, so certain oversized items are not eligible for APO/FPO delivery. 

If local delivery was selected at checkout for food related items, please allow up to 48 hours for our team to contact you through email.

Order Delivery Problems

Package Missing That States Delivered
If tracking shows an order was delivered but you can’t find it, please do the following:
· Verify your order and tracking information.
· Look around the entirety of your home for the package including your mailbox.
· Check the signature on the delivery notification.
· Check with your neighbors to see if they accidentally received it.
· Contact the carrier with the tracking number to see if they are able to provide an update.
· Wait 24 hours. In some cases, carrier systems may be off from the actual travel time of the package.
· If you still have not received your package after 24 hours, please contact us.
The customer assumes all responsibility for the lost package if it is not reported within 5 business days of its stated delivery date.

Package Damaged During Delivery
If your packaged was received damaged, please do the following:
· If the packaged requires a direct signature, do not sign for it. Deny your signature because of damage.
· Take a picture of the exterior of the package from all sides.
· Take a picture of the contents of the package.
· Take note of which items are and are not damaged.
Please send this information to our Guest Services team at hello@winmillsmercantile.com so we can work to resolve the issue.